🐾 General Safety & Responsibility

All Pups Up products are designed for responsible dog owners and proper use. No dog gear or toy is indestructible. Always supervise your dog while using any collar, leash, long line, or toy. Discontinue use immediately if a product shows signs of damage or excessive wear.

By purchasing from Pups Up, you acknowledge that you are responsible for selecting appropriate gear for your dog and using it safely.

📏 Sizing & Fit

• Accurate measurements are the buyer’s responsibility.
• Collars should allow two fingers of space for proper fit.
• Wide collars (including 2”) are recommended for larger, stronger breeds and may not be suitable for all dogs.
• Long lines are not a replacement for a secure fence or containment system.

If you have sizing questions, please contact us before ordering.

🧵 Handmade Products & Variations

All items are handmade to order. Due to the nature of handcrafted products:

• Slight variations in color, print placement, and hardware may occur
• Colors may appear different due to screen settings or lighting
• UV prints and material batches may vary slightly

These variations are normal and do not affect functionality.

🎨 Colors, Prints & Trademarks

• Color accuracy cannot be guaranteed across all screens
• We do not recreate or offer trademarked, copyrighted, or licensed designs
• Custom requests that violate trademark or copyright laws will be declined

💪 Warranty, Wear & Repairs

All Pups Up items include a 1-year manufacturing warranty covering defects in materials or workmanship. Vinyl designs are covered for 4 months, while the remainder of the collar remains covered for the full 1-year period.

Warranty coverage begins on the date the order is delivered. Repairing or replacing an item does not restart or extend the original warranty period.

This warranty does not cover:

• Chewing or bite damage
• General wear and tear
• Improper use
• Accidental damage

If a manufacturing issue occurs, we will repair or replace the item at our discretion. The buyer is responsible for return shipping costs. If you believe the collar falls under warranty, please use the warranty claim form.

📦 Returns & Errors

Returns or replacements are only accepted if:

• There is a defect, or
• An error occurred on our end

Custom items are otherwise final sale. Please inspect your order upon arrival and contact us promptly if there is an issue.

🌊 Water, Weather & Care

• Biothane is waterproof, odor-resistant, and easy to clean
• Rinse gear after exposure to saltwater, mud, or sand
• Dry hardware after water use to reduce cosmetic wear
• EVA toys float and should be rinsed and dried after water play
• We recommend simply using water. Chemicals and other cleaning agents may cause damage to your collar.
• Do not repeatedly / regularly scrub vinyl designs as it can cause peeling.

🐕 Long Lines, Leashes & Rope Products

• Long lines are not intended for tie-outs, overhead leads, or unattended use
• Rope products are not recommended for strong pullers
• For added strength and security, we recommend flat Biothane long lines and leashes
• Training tools should always be used responsibly and appropriately

If you are unsure which product is best for your dog, please reach out before purchasing.

🎾 EVA Toys Disclaimer

Our EVA balls, bumpers, and toys are durable fetch toys intended for interactive play and training.

• Not designed as chew toys
• Always supervise use
• Do not leave unattended
• Discontinue use if damaged

🔞 Adult Language & Novelty Products

Some products feature adult language or humor and are intended as novelty items.

By purchasing these items, you acknowledge:

• Responsibility for public reactions or use in shared environments
• These products are not intended for minors
• Pups Up is not responsible for offense taken by others

Shop accordingly 😌

🛑 Final Disclaimer

Pups Up is not liable for injury, loss, or damage resulting from misuse of products. By purchasing, you agree that you have read and accepted all policies, care instructions, and disclaimers listed above.